23takabet Privacy Policy

23takabet ("we", "our", "platform") provides a safe and trusted online casino and betting experience for users in Bangladesh. This privacy policy explains how 23takabet collects, uses, shares, and protects your personal information.

When you register, log in, or use any service on 23takabet, you are considered to have agreed to this privacy policy. Please read this policy carefully. If you disagree with any part of it, please refrain from using our platform.

This privacy policy applies to all services of 23takabet, including our website, mobile version, live casino, slots, fishing games, cricket betting, and customer support channels.

23takabet may collect information about you in various ways. The different types of information are described in detail below:

2.1 Registration and Account Information

When you create an account on 23takabet, we collect the following information:

• Full name and date of birth (for age verification — minimum 21 years)
• Email address and mobile number
• Password (stored in encrypted form)
• Preferred currency (BDT / Taka)

2.2 Identity Verification (KYC) Information

To ensure safe service and prevent fraud, 23takabet may carry out identity verification when required. In this case we may collect:

• National ID (NID) or passport photo
• Proof of address (such as a utility bill or bank statement)
• Selfie or photo (to confirm identity)

2.3 Financial Transaction Information

During deposits and withdrawals we store transaction details, such as the date, amount, and reference number of transactions processed via bKash, Nagad, Rocket, or bank transfer. We never store your full payment card number or PIN.

2.4 Device and Browsing Information

When you use 23takabet, certain technical information may be collected automatically:

• IP address and device type
• Browser name and version
• Operating system
• Session duration and pages visited
• Data from cookies and similar tracking technologies

2.5 Communication Information

When you contact us for support via live chat or email, the content of that conversation may be stored for quality improvement and reference purposes.

23takabet uses your personal information only for the following legitimate purposes:

• Creating and managing your account and keeping services active
• Processing deposits, withdrawals, and bonuses
• Verifying age and implementing responsible gaming policies
• Preventing fraud, money laundering, and other illegal activities
• Providing customer support and resolving complaints
• Maintaining platform security and technical performance
• Complying with applicable laws and regulations
• Analysing your usage patterns to improve service quality

Your information is not sold to third parties for marketing purposes without your consent. 23takabet treats your privacy with the highest importance.

23takabet may share your information with third parties on a limited basis in specific circumstances. These circumstances are:

4.1 Service Provider Partners

To operate our platform we work with trusted technology partners. These include payment processors (bKash, Nagad, Rocket, etc.), game software providers, and cybersecurity providers. These organisations may only access the information needed to perform their specific tasks and may not use it for any other purpose.

4.2 Legal Obligations

23takabet may be required to provide necessary information in response to a court order, government directive, or legitimate request from a law enforcement agency.

4.3 Fraud Prevention

To protect platform security, limited information may be shared with relevant organisations when needed to investigate fraudulent or deceptive activity.

4.4 Business Restructuring

If 23takabet undergoes a transfer of ownership, merger, or acquisition, your information may be transferred to the newly owned entity. You will be informed in advance in such cases.

23takabet uses industry-standard security technology to keep your personal information safe. Our security measures include:

• SSL (Secure Socket Layer) encryption — applied to all data transfers
• Encryption of sensitive information stored in databases
• Two-factor login verification (where applicable)
• Regular security audits and vulnerability testing
• Access controls — only authorised staff may access specific information
• Automated monitoring to detect and prevent suspicious activity

We want to inform you that completely secure transmission of data over the internet cannot be guaranteed. Even with the highest level of precaution, no system is 100% secure. Therefore, please keep your account password confidential and do not share it with anyone.

23takabet uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device.

6.1 Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To analyse platform usage patterns and improve the service.

You can reject cookies through your browser settings. However, disabling certain essential cookies may limit some platform functionality.

23takabet retains your personal information for as long as it is needed or required to meet legal obligations.

• Active account data: for as long as the account remains active.
• Financial transaction records may be retained for a specified period in accordance with applicable law even after an inactive account is closed.
• Live chat and email conversations: for a reasonable period to maintain support quality.
• Technical logs: generally retained for a short period and used for security purposes.

Once the purpose is fulfilled or the legal retention period ends, we securely delete or anonymise the information.

You have the following rights regarding your personal information. To exercise these rights, please contact our support team:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: You can request correction of any inaccuracies in your information.
• Right to Erasure: In certain circumstances you can request deletion of your information, though it may not be possible to delete all data due to legal obligations.
• Right to Restrict Processing: In certain cases you can request that processing of your information be limited.
• Right to Portability: You can request your information in a convenient format.
• Right to Object: You can object to the processing of your information for specific purposes.

To exercise any of the above rights or to raise a complaint about data privacy, please contact our support team directly.

23takabet strictly provides services only to those aged 21 or above. We do not intentionally collect any personal information from minors. If we become aware that a minor has used or is using our platform, we will immediately close that account and delete the associated information.

If you believe a minor has created an account on our platform, please notify our support team immediately. To learn more about responsible gaming, please read our Responsible Gaming page.

Various game software providers (such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming) operate games on 23takabet's platform. These providers may have their own privacy policies. Their policies may also apply when using their services.

We process financial transactions via bKash, Nagad, Rocket, and bank transfer. These payment service providers have their own privacy policies, for which they are solely responsible.

23takabet reserves the right to change or update this privacy policy at any time. If changes are made, we will update the "Last Updated" date at the top of this page. For important changes, we will attempt to notify you by email or through the platform.

If you continue using 23takabet after the updated policy is published, this will be considered your acceptance of the updated policy. We therefore recommend reviewing this page regularly.

If you have any questions, complaints, or requests to exercise your data rights regarding this privacy policy, please contact us:

We will try to process your request as quickly as possible. For complex requests, additional information may be asked for if needed. You can also visit our About Us page to learn more.